Delete inside the app
The fastest way — no email, no waiting. Deletion happens the moment you confirm, right from your phone:
- 1
Open Settings
In Ludo Xon, tap your avatar, then open Settings and choose Delete Account.
- 2
Confirm twice
Read the warning, tap Continue, then type DELETE to prove you understand it is irreversible.
- 3
Gone for good
Tap Delete Forever. You are signed out instantly and the account, wallet and friends are erased.
Request by email
Lost access to the app or the account? Email us and our team will delete it for you after verifying you own it:
- Send from the email address registered on the account.
- Subject line: “Delete my Ludo Xon account”.
- Include your in-game username or player ID (LXN-XXXXXX) so we find the right account.
Email us here
playludoxon@gmail.com — we act on verified requests within 30 days and confirm back once done.
What gets deleted
| Data | What happens |
|---|---|
| Profile | Display name, username, avatar, country and player ID are removed |
| Wallet | Coins, gems, boosts, level, XP and trophies are removed |
| Social | Friends, pending requests and blocked-user lists are removed |
| Devices | Push tokens, sign-in sessions and cached profiles are revoked |
| Support | Open help threads tied to the account are closed |
What is kept & why
Almost nothing — and nothing that identifies you. Two narrow exceptions, both without your name, email or phone:
- Anonymised competitive records (ranks, kills) stay on past leaderboards so other players' history stays intact.
- Minimal security logs are kept briefly to prove the deletion itself and to fight fraud, then aged out.
Guest accounts
Never registered? Guest progress (IDs like LXN-XXXXXX) lives only on your device — there is nothing on our servers to delete. Uninstalling the app or clearing its data wipes it completely.
Timeline
- In-app deletion: immediate — you are signed out and erased on confirmation.
- Email requests: completed within 30 days of verification, with a confirmation reply.
- Backups: residual copies in encrypted backups expire on their normal short cycle and are never restored.
Changed your mind?
Deletion is permanent
There is no undo and no recovery window — coins, friends, stats and history cannot be restored. If you return later you start fresh with a brand-new account and the free starter wallet.